Service line
0043 1 22 60155

Data Privacy

The Opera Guide GmbH (hereinafter referred to as "Opera Guide") provides the buyer with tickets in the name and for the account of the respective organizer and is responsible for the purposes of the General Data Protection Regulation.

The protection of your data is important to us. We would therefore like to inform you at this point which personal data we process in our company for what purpose.

1. Your contract with Opera Guide

As a customer of Opera Guide you commission us with the handling of the ticket purchase with the respective organizer. For the purpose of contract fulfillment we process the following personal data:

Name, title
E-mail, phone number
Account information

2. Your partnership with Opera Guide

As a partner of Opera Guide you conclude with us an agency or service contract. For the purpose of fulfilling the contract, we process the following personal data of your contact person:

Name, title
Phone number

3. The processing of your personal data for the purpose of contacting you

If you send a request to Opera Guide, we will use the following personal datas that you provided us, in order to be able to treat your inquiries:

Email address and
other information you have provided to us.

4. The processing of your personal data for your registration and login

You can create a user account on our website. When rgistering, we process these types of personal data with your consent

Password of your own choice

5. Data processing on our website

5.1. We will collect the following data when you visit this website

Opera Guide is responsible for the content of the website and is both a media owner and publisher. As part of your visit to our website, we will collect the following information:

The date and time of the visit to our website

Your IP address
Name and version of your web browser and the
information that you provide yourself by completing the contact and order form or registering for our newsletter.
This data is processed for the following purposes:

to make this website available to you,
to further improve and develop this website as well
to respond to your requests.
If you enter personal data on this website, you consent to us entering your data in order to use this data electronically for the specified purpose. These data are kept safe and not shared with third parties. Exempted from this is the transfer to state authorities, insofar as Opera Guide is legally obliged to do so. You are not obliged to provide all the information we are asking you to provide. However, if you do not do so, you might not be able to benefit from the functionality of this website.

5.2 Cookies

On this website so-called cookies are used. A cookie is a file that can be stored on your computer when you visit a website. Basically, cookies are used to provide users with additional features on a website. For example, they may be used to help you navigate the Website, to allow you to continue to use a Website there, how you left it, and / or to remember your preferences and preferences when you revisit the Website , Cookies can not access, read or modify any other data on your computer. If you do not want to accept cookies, please change your browser settings accordingly. Note that this may limit functionality of the website.

5.3 Google Analytics

Our homepage uses Google Analytics, a web analysis service from Google. Google Analytics uses so-called cookies (little text files), that are stored on your computer and which enable an analysis of your use of the website.The information generated by the cookie about your use of this homepage (including your IP address) will be transferred to a Google server in the USA and stored there. Google will use this information to assess your use of the website, to compile reports about website activities for the homepage operator and to provide information on additional services that are connected to your use of the website and the Internet. Google will also transfer this information to third parties if necessary, in so far as this is legally required or if a third party will be processing these details on Google's behalf. In no circumstances will Google associate your IP address with other data held by Google. You can prevent the installation of cookies via the relevant setting on your browser software.We would however point out that in this instance not all of the functions of this website will be able to be used in full. By using our homepage you are consenting to the processing of your details by Google in the manner previously outlined and for the purpose stated.

You can deactivate Google Analytics for display advertising and adjust the displays in the Google Display Network by accessing the display settings under the following link: 

6. The Processing of your data for the Cancellation Cover Package

If you wish to cancel your tickets after buying the Cancellation Cover Package, we will use the following personal datas, in order to proceed with the cancellation.

Phone number
Banking datas

7. Transmission of your personal data to third parties

We use third-party services to fulfill our contractual and legal obligations as well as for the secure processing of your personal data. We have made sure that these also ensure the protection of your personal data in terms of the GDPR and have agreed accordingly by contract. This concerns, for example, the following service providers and agencies:

concert organizers
In addition, we also use third-party programs and tools on our website with which we have concluded order processing agreements and thus ensured that they too ensure the protection of your personal data in terms of the GDPR. This concerns the following providers: We use IT service providers Website hosted by us Google Analytics for website traffic analysis Provider of newsletter programs used by us

8. Transmission of your personal data abroad

In order to fulfill our contractual and legal obligations, we may also transfer your personal data abroad. This is especially the case if you book an event offered by us abroad. We would like to point out that countries outside the European Union may have privacy policies that do not have the same level of data protection as the GDPR. However, we will only transfer your personal information to partners who provide sufficient guarantees of compliance with the protection of your personal information.

9. Deletion of your personal data

Your personal data will only be kept for as long as we reasonably consider necessary for achieving the purposes set out above and as is permissible under applicable law. We will, in any case, retain your personal data for as long as there are statutory retention obligations or potential legal claims are not yet time-barred.

10. Your rights in connection with your personal data

You have the rights to information, correction, deletion, Limitation, data portability and opposition to. You are welcome to contact us to us.

Opera Guide GmbH

Operngasse 6 / 1C, 1010 Vienna

Tel: +43-1-22060155


If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in any way, please contact us. We will process your request as soon as possible and contact you within 30 days at the latest. In addition, you have the right to contact the Data Protection Authority.

11. Copyright

The content of this website is protected by copyright. The information is intended for personal use only. Any further use - in particular the storage in databases, the duplication and any form of commercial use as well as the passing on to third parties (also in parts or in revised form) - without the permission of the Opera Guide is forbidden.

12. Disclaimer

With regard to the technical characteristics of the Internet, no guarantee can be given for the authenticity, accuracy and completeness of the information made available on the Internet. Furthermore, no guarantee is given for the availability or operation of the website and its contents. Any liability for direct, indirect or other damages, regardless of their causes, which arise from the use or unavailability of the data and information on this website, is excluded, as far as legally permissible. Opera Guide points out that for the contents of the hyperlinks no responsibility and no liability is taken over. Any integration of individual pages or other excerpts from in foreign frames is prohibited. Opera Guide reviews other websites that have direct accessibility (links) on the company websites, not in terms of content and legality. Opera Guide assumes no influence on the design of these websites and expressly dissociates itself from the possibly unlawful content displayed there. In addition, Opera Guide assumes no responsibility for such content and is not liable for such content.

13. Gender statement

All nonspecific gender information on our website follows the unisex principle and therefore applies equally to all genders.

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